The
Globe & Mail has singled-out Toronto's Porter Airline's as an exemplar of great customer service. The successful airline is lauded for its "refined" look, comfortable lounges and friendly staff.
"The company to watch for new thinking about customer experience, Porter Airlines just four years out of the gate is all about service and style. As Canada's third-largest scheduled carrier, maintaining its "refined" look and feel and providing a special level of service and experience to passengers have been key to its success."
"People now expect this," says Brad Cicero, the manager of communications and public affairs for Porter. "It's about delivering a consistent experience."
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Globe & Mail